Refund policy
Return & Refund Policy
At The Sunday Stretch, we want you to love what you ordered. If something doesn’t fit quite right or there’s an issue with your order, we’re happy to help.
Free Exchanges
Need a different size? We offer free exchanges.
To request an exchange, contact us within 15 days of delivery (this is circumstantial, holidays, birthdays, events, etc. are an exception!). Items must be unworn, unwashed, and in their original condition.
Once your exchange is approved, we’ll provide instructions for the next steps.
Please note that exchanges are subject to product and size availability.
Returns
We accept return requests within 15 days of delivery.
To be eligible for a return:
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The item must be unworn and unwashed.
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The item must be in its original condition.
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Your return request must be submitted within 30 days of delivery.
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You must provide your order number or other proof of purchase.
Items returned with visible signs of wear, washing, damage, stains, odors, or other conditions that prevent the item from being resold may not be eligible for a refund.
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Refunds
Once your return has been received and inspected, we’ll notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow several business days after a refund is issued for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs when returning an item for a refund unless the item arrived damaged, defective, or incorrect.
For approved size exchanges, The Sunday Stretch offers free exchanges.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible with:
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Your order number
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A description of the issue
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Photos clearly showing the problem
If we determine that the item is defective or incorrect, we’ll work to make it right with a replacement, exchange, or refund as appropriate.
You will not be responsible for additional shipping costs when the issue was caused by an error on our end.
Wrong Size Ordered
We understand that ordering clothing online can make finding the perfect fit tricky.
If you ordered the wrong size, you may request a free exchange within 15 days of delivery, provided the item is unworn, unwashed, and in its original condition.
We strongly recommend reviewing the size chart provided on each product page before ordering.
Order Changes & Cancellations
Many of our products begin processing shortly after an order is placed.
If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered production or fulfillment.
Once an order has shipped, it cannot be canceled.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Gift cards
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Personalized or customized products
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Items marked as Final Sale
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Items that have been worn, washed, altered, or damaged after delivery
If you’re unsure whether an item is eligible, contact us before sending it back.
Sale Items
Unless specifically marked Final Sale, discounted or promotional items are still eligible for returns and exchanges under this policy.
Items specifically identified as Final Sale at the time of purchase cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and around the delivery location.
The Sunday Stretch is not responsible for packages that are confirmed as delivered to the shipping address provided at checkout. However, if you believe there is a delivery issue, contact us and we’ll do our best to assist.
Refunds for Shipping Delays
Estimated delivery dates are not guaranteed.
Carrier delays, weather, customs processing, holidays, and other circumstances outside of our control do not automatically qualify an order for a refund.
If a shipment appears to be lost in transit, contact us so we can investigate the shipment and determine the appropriate resolution.
Questions or Return Requests
To start a return or exchange, contact us through TheSundayStretch.com and include your order number and the reason for your request.
Please do not send products back without contacting us first.
We appreciate you choosing The Sunday Stretch and want to make sure you’re taken care of.